Your Expert Mortgage is a trading name of Your Expert Group Ltd which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority. Your Expert Group Ltd. Registered Office Address: 89 West Regent Street, Glasgow, G2 2BA. Registered in Scotland Number: SC412433.
Personal data collected, used, stored and transferred by us may include:
Personal data is collected by us using the following methods:
We use your personal data in the following circumstances and relying on the following lawful basis for processing:
|Purpose / Activity||Type(s) of data||Lawful basis for processing|
|To initially engage with you to discuss your requirements||
|To process and deliver your application for a mortgage or protection product||
||Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interest (to recover debts due to us)|
|To manage our client relationship with you which will include:
||Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interest (to re-engage with you to review your existing mortgage / protection needs, and to maintain and improve customer service standards)|
|To respond to case enquiries and input to & defend against complaints||
||To comply with a legal obligation Necessary for our legitimate interest (to ensure that complains can be responded to accurately)|
|To perform an affordability check for a property on behalf of an Estate Agent or New Home Builder||
||Necessary for our legitimate interests and of the New Home Builder / Estate Agent (to ensure that a property is affordable before proceeding with the purchase process)|
|To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
||To comply with a legal obligation Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||
||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics and other systems including AI and automated decision-making to improve our website, products/services, marketing, customer relationships and experiences||
||Consent/Explicit Consent Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business, and to inform our re-engagement and marketing strategy)|
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose.
Please contact us for an explanation as to how any new processing compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We keep our Privacy Notice under regular review. The Privacy Notice was last updated on 31st December 2020. Historic versions can be obtained by contacting us.
We may use your data in AI and automated decision-making systems for re-engagement purposes as a legitimate interest to review your existing mortgage and source suitable new products. If you do not wish your data to be used by such systems, please notify us at firstname.lastname@example.org
You will also have the choice to opt-in to receiving other related marketing information and related products and services.
You can opt-out of receiving these types of communications at any time by contacting our Compliance team at email@example.com or by clicking on the relevant link in email communications you receive from us.
However please note that your personal information will not be passed to any third-party organisation for marketing purposes.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Mortgage Advice Bureau staff, appointed representatives, advisers, business partners and suppliers who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Mortgage Advice Bureau website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Some of our external suppliers are based overseas so their processing of your personal data will involve a transfer of data outside of the UK. In such cases data is transferred under conditions to provide protection to personal data equivalent to UK Data Protection standards. This includes the use of standard contractual clauses in contracts with external suppliers in order to provide the same level of protection for personal data as it has in the UK.
Your personal data may be shared with third parties for the following purposes:
|Type of recipient||Reason|
|Within Mortgage Advice Bureau||Depending on your requirements, it may be necessary to share your personal data with Mortgage Advice Bureau’s network and specialist product providers in order for suitably qualified advisers to source relevant products and services or to re-engage with existing clients|
|Lenders and protection product suppliers||To source and submit applications in order to conclude the contract for the mortgage / protection application and the ongoing servicing of these contracts.|
|External suppliers||Specialist IT system providers to deliver our service to you (including sourcing of products, providing continuing advice, sharing of documentation, payment processing, informing you about relevant products and services, service & advice quality checking and improvements, and to request feedback on customer service standards). It may also be necessary to share your personal data with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Mortgage Advice Bureau.|
|Solicitors / Conveyancers||To update the firm of solicitors / conveyancers with whom you are interacting about the progress of your application and confirm your identity / proof of deposit|
|Estate agents / new home builders||To update the firm of mortgage / protection advisers, estate agents and home builders with whom you are interacting about the results of affordability checks and progress of your application.|
|Licensed Credit Agencies||For the purposes of confirming your identity to comply with Anti Money Laundering requirements ( TransUnion data processing information can be found in the privacy notice on the www.callcredit.co.uk website); to perform a credit assessment to assess your eligibility; to obtain a Lenders Decision In Principle; and as part of a full application.|
|Regulators||Sharing of information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities.|
|Others||Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.|
We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:
|Purpose of processing||Retention|
|Successful mortgage / protection applications||For the full mortgage or protection policy term plus a further 6 years, or for a period of 30 years for historical cases if the original term is not recorded|
|Withdrawn, stalled, incomplete and failed mortgage/ protection applications||2 years from the date the latest application was started, or 6 years from the application submitted date if application was submitted and subsequently rejected|
|Client Portal accounts||2 years from the date of last login if not proceeded to full application|
|Affordability assessments for new build property||2 years from Decision In Principle if affordability check does not proceed to a full mortgage application|
|Enquiry data obtained from third parties that do not result in an application||2 years from the date the lead was received from the Introducer|
After these retention periods if there is no other on-going client relationship your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
You have the right to:
Clients who reside within the European Union retain their data subject rights under the EU General Data Protection Regulation. EU-based clients with queries regarding how Mortgage Advice Bureau processes their data can contact our EU representative DataRep by emailing firstname.lastname@example.org or by visiting their website www.datarep.com/data-request.
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact the Information Security & Data Protection Manager by emailing Data.Protection@mab.org.uk or by writing to us. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.
If you are not satisfied with how the Mortgage Advice Bureau has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.
Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1% but a typical fee is 0.3% of the amount borrowed.